OneTrust Consumer & Data Subject Rights Management

The emergence of global privacy laws like the CCPA and GDPR introduce new data privacy rights for consumers and data subjects across the globe – requiring businesses of all sizes to comply with large volumes of consumer and data subject rights requests. Responding to these requests is a time-consuming process full of manual tasks, making it a challenge to respond to regulatory requirements and the need to detect exactly where consumer data exists, in order to access, port, delete it, or comply with CCPA opt-outs. As data models become more complex and consumers continue to exercise their data privacy rights, fulfilling these tasks manually is no longer a scalable solution for any organization.

To comply with the regulatory requirements laid out by the CCPA and GDPR, organizations should make it easily accessible for individuals to submit requests. OneTrust streamlines the consumer and data subject rights request process by leveraging regulation specific response workflows – providing an automated process to receive requests and manage them in a centralized system.

DSAR Intake

Accelerate Your Implementation with Same Day Fast Track Implementation

Looking to comply with CCPA quickly? With the fast track program, you will be able to access OneTrust same day, with pre-configured CCPA workflows and templates. Dive into a full CCPA setup guide, register for our daily live implementation webinar and Q&A, and gain access to our consumer rights online certification and training with a OneTrust consultant.

Automate the Consumer and Data Subject Rights Request Lifecycle from Intake to Fulfillment

The Consumer and Data Subject Rights Management solution enables organizations to automate task delegation throughout the fulfillment process, validate identities, streamline the update, collection, and deletion of data, offer a secure two-way communication portal, and maintain adequate records of communication to demonstrate compliance. By leveraging intake templates and automated workflows, businesses are able to dynamically triage requests, ensure fulfillment accuracy, and improve response times with the ability to scale their program when an influx of requests is received.

Automate Request Intake & Fulfillment

Validate Identity & Triage Requests

Communicate Via Secure Messaging Portal

Maintain Records & Generate Reports

DSAR Webform

Streamline the Intake Process by Utilizing Templates & Customizable Intake Web Forms

  • Leverage research-backed CCPA and GDPR request intake templates to validate data subject’s location
  • Customize or create unique request intake forms and embed directly on websites or other online properties
  • Enable consumer and data subjects to select their language preference from over 100 languages
  • Utilize information collected on dynamic intake forms to route request and kick-off fulfillment process
  • Track requests and limit requests to two per 12-month period in accordance with the CCPA
DSAR ID Verification

Simplify Identity Verification Process to Validate Requests

  • Enable consumers to attach evidence when submitting a request to verify their identity and proof of residency
  • Leverage various identity validation approaches, including email, phone, login portals or security questions
  • Verify identity to auto-detect duplicate and repetitive requests and auto-expire unverified requests
  • Integrate with customer databases and identity validation technologies, for example, Experian and LexisNexis

Leverage Targeted Data Discovery™ Technology to Fully Automate the Intake & Fulfillment of Consumer Rights Requests

  • Automate each manual step used to process consumer rights and opt-out of sale requests with the right exception rules to flag outliers 
  • Support all data classifications including structured, unstructured, on-premise, cloud, and email 
  • Discover and sync IT system inventories from CRMs, Marketing Automation, CASBs, CMDBs, and Identity as a Service tools 
  • Create manual review and redaction steps that can be inserted prior to responding directly to a data access, portability, or deletion request 
DSAR Integration Workflow

Utilize Automated Workflows to Streamline Fulfillment and Auto-Assign Tasks

  • Auto-assign tasks to business owners to streamline fulfillment and promote accountability across the organization
  • Add sub-tasks into workflow and notify stakeholders of responsibilities via email or ticketing system
  • Leverage default CCPA and GDPR-specific workflows to adhere to the unique response timeframes
  • Integrate with existing ticketing and ITSM tools like ServiceNow or BMC Remedy to identify, track, and fulfill requests sent to IT teams
DSAR Records Reports

Maintain Records of Communication and Generate Dashboards for Program Benchmarking

  • Communicate with consumers and data subjects via a secure messaging portal
  • View analytics dashboards to identify areas of improvement including cost-per-request calculations
  • View, edit, and export executive dashboards and reports for internal and external review and benchmarking

Why OneTrust Consumer & Data Subject Rights Management?

Most Widely Used

The world’s most widely used solution, processing hundreds of thousands of requests

Insightful Metrics

Break down request costs and trends for clear value and internal ROI metrics

Rapid Deployment

Get up and running with same day fast track implementation and custom resources

Multilingual Product

Over 100 languages available translated by OneTrust’s in-house, privacy-trained localization team

Deep Regulatory Guidance

Powered by OneTrust DataGuidance privacy and security regulatory research platform

Flexible & Scalable

Fully scalable solution with deployment flexibility in cloud, or on-premises with the ability to migrate

Ready to Get Started? Try OneTrust Free for 14 Days

See how OneTrust can operationalize your privacy program

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