As part of their comprehensive program development, the Queue Associates team also obtained their ISO 27001 certificate, demonstrating they meet the international standards on information security. Queue Associates recognise that to deliver a privacy program that stakeholders can trust, you need to invest in the right tools and certifications.
All told, for software licensing, services, and training, Queue Associates spent about $50,000 worldwide for the first year with The Data Privacy Group to reach their compliance goals. “This is money well spent. It makes us compliant; it makes us competitive, and it provides peace of mind,” said Jeffrey.
By investing in a comprehensive program overhaul, Queue Associates have not only met their goals for GDPR compliance, but also feel like they are in a strong position as they continue to roll out updates across their privacy program. Having a centralized dashboard helps their team manage privacy processes like assessments and data mapping, and will help to streamline their DSAR process, improving response times and accuracy.
A customer-centric approach builds trust
With the COVID-19 pandemic triggering mass remote working, businesses took a harder look at the security and privacy of their technology. Queue Associates found that their customers increasingly asked us about their privacy and security, and required Queue to produce privacy notices. Thanks to being proactive with the help of The Data Privacy Group and OneTrust’s tools, Queue Associates are able to demonstrate their compliance and show that they operate with their customers’ needs at the heart of their operations
“I encourage every organization to stay ahead of the curve on privacy and security. You’ll not only protect your business, but also build trust and enhance your reputation with your clients,” said Jeffrey.
About The Data Privacy Group
The Data Privacy Group is a team of world-leading subject-matter experts. We untangle global privacy law to balance how you remain compliant and ensure you can run your business safely. You get on with your “business as usual” while we manage the continuous challenge of data privacy compliance.
As a OneTrust partner, we have enabled global FTSE and Fortune companies to untangle privacy regulations and manage their ongoing risks with transparency and trust.
We operationalise your privacy program so that you can be confident of continuous industry-leading best practice.