As COVID-19 travels across the globe, the daily lives of our customer community are impacted in many different ways. As travel is limited and working from home is encouraged, we have fewer chances to get face to face with our customers at our events, trade shows, and onsite visits.

Just as the major conferences are going virtual, we launched two online programs to work with our customers and maximize value. We’re offering OneTrust Certification at both the Professional and Expert level and Health Checks with our Customer Success Team – both 100% free and 100% virtual.

Become OneTrust Certified Online and Earn CPE Credits

OneTrust customers, partners and the community globally can now earn both their Professional and Expert OneTrust Certification for free during our live, instructor-led training. Two levels of courses are available:

Request a Free Virtual Health Check

Our customers are successful when they understand the full capabilities of the platform. OneTrust releases new updates every three weeks, so there may be opportunities to fine-tune customer’s deployment and education on new features since the platform was first implemented.

We’re now offering existing customers free Virtual Health Checks to review their deployment and share our best practices and use cases. A member of our Customer Success team will analyze customers’ platform setup, train any new team members, detail product updates since initial implementation and relieve issues or pain points experienced.

The Health Check takes place in three steps:

  1. Review global platform settings shared across all modules, including organizational hierarchy, email templates and branding, user roles (including role-based access controls) and technical platform settings such as single-sign-on, SMTP and SCIM. Any configuration changes can be performed virtually during the Health Check, or customers can choose to change settings at a later time.
  2. Optimize purchased modules by reviewing the current processes and providing recommendations for improvements. We’ll review common use cases, share insights from the privacy and security landscape, and focus on specific pain points to minimize manual processes and replace them with automation.
  3. Following the virtual Health Check, the OneTrust Customer Success team will issue a written report with current platform processes, suggestions to improve those processes and configuration changes made.

Sign up for a free virtual Health Check

As the world navigates this current state of affairs, we hope our efforts give our customers and community the resources to maximize their time at home and their use of the OneTrust platform.