IDENTITY VERIFICATION

Automate the CCPA’s Identity Verification Requirement​

CCPA Identity Verification

Deep dive into how to set up a secure and compliant process for establishing the identity behind a consumer rights request.

Watch Webinar

Verification Approaches in Practice


CCPA Compliance
EMAIL OR PHONE VERIFICATION

For basic or non-sensitive request, send a one-time use access code to validate ownership of the email or phone number.

CCPA Compliance
CONFIRM KNOWN USER INFO

Ask the user for information only they would know. For example: order number, member ID, etc.

CCPA Compliance
EXISTING USER LOGIN

This option cannot be forced, but can be an option for users who agree.

CCPA Compliance
3RD PARTY ID VALIDATION

Integrate with identity validation technologies. For example, Experian.

CCPA Compliance
LEVERAGE EXISTING PROCESS

Leverage security questions, existing authentication portals, or existing verification processes for custom support.

CCPA Compliance
REQUEST ID UPLOAD

ID or a past billing statement can be requested, and auto-deleted from OneTrust after use.

CCPA Compliance CCPA ID Verification

Simplify the Identity Verification Process

  • Enable consumers to attach evidence when submitting a request to verify their identity and proof of residency
  • Leverage various identity verification approaches, including a simple email or phone verification, existing user login portals, or security questions
CCPA Compliance CCPA ID Verification Duplicate

Automate & Integrate Identity Verification

  • Auto-detect duplicate and repetitive requests and auto-expire unverified requests
  • Require an automated Captcha Service to detect for bots and spam requests
  • Integrate with customer databases and identity verification technologies, for example, Experian and LexisNexis

Speed Up the CCPA Consumer Identity Verification Process with the OneTrust ID Verification Partner Program

While OneTrust supports multiple identity verification methods for completing CCPA requests, working with ID Verification technology providers is becoming an increasingly common use case for customers. OneTrust customers can speed up OneTrust CCPA Consumer Rights ID verification requests in a few steps:

  • Intake the consumer’s request via the OneTrust Consumer Rights technology with customized forms to determine if a consumer resides in California
  • Validate the requestor’s identity via a OneTrust ID Verification Partner
  • Fulfill requests via OneTrust with integrated workflows to find and retrieve consumer data
  • Communicate the request has been completed to the consumer with OneTrust’s CCPA templates and a secure messaging portal

Ready to Get Started? Try OneTrust Free for 14 Days

See how OneTrust can operationalize your privacy program

Request Demo Free Trial