EMAIL OR PHONE VERIFICATION
For basic or non-sensitive request, send a one-time use access code to validate ownership of the email or phone number.
IDENTITY VERIFICATION
Automate the CCPA’s Identity Verification Requirement
OneTrust Identity Verification
Verifying a user’s identity is one of the primary challenges for teams completing CCPA consumer rights requests. While identity (ID) verification is required under the law, it also helps avoid business and ethical dilemmas, such as potentially providing personal information to fraudsters. Integrating CCPA consumer rights requests with existing identity verification workflows helps solves this challenge while maintain customer experience.
OneTrust supports multiple identity verification methods for completing CCPA requests – including email and phone verification, known customer information, account sign-up authentication, and integrating with ID Verification technology providers.
CCPA Identity Verification
Deep dive into how to set up a secure and compliant process for establishing the identity behind a consumer rights request.
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Verification Approaches in Practice
CONFIRM KNOWN USER INFO
Ask the user for information only they would know. For example: order number, member ID, etc.
EXISTING USER LOGIN
This option cannot be forced, but can be an option for users who agree.
3RD PARTY ID VALIDATION
Integrate with identity validation technologies. For example, Experian.
LEVERAGE EXISTING PROCESS
Leverage security questions, existing authentication portals, or existing verification processes for custom support.
REQUEST ID UPLOAD
ID or a past billing statement can be requested, and auto-deleted from OneTrust after use.
Simplify the Identity Verification Process
- Enable consumers to attach evidence when submitting a request to verify their identity and proof of residency
- Leverage various identity verification approaches, including a simple email or phone verification, existing user login portals, or security questions
Automate & Integrate Identity Verification
- Auto-detect duplicate and repetitive requests and auto-expire unverified requests
- Require an automated Captcha Service to detect for bots and spam requests
- Integrate with customer databases and identity verification technologies, for example, Experian and LexisNexis
Speed Up the CCPA Consumer Identity Verification Process with the OneTrust ID Verification Partner Program
While OneTrust supports multiple identity verification methods for completing CCPA requests, working with ID Verification technology providers is becoming an increasingly common use case for customers. OneTrust customers can speed up OneTrust CCPA Consumer Rights ID verification requests in a few steps:
- Intake the consumer’s request via the OneTrust Consumer Rights technology with customized forms to determine if a consumer resides in California
- Validate the requestor’s identity via a OneTrust ID Verification Partner
- Fulfill requests via OneTrust with integrated workflows to find and retrieve consumer data
- Communicate the request has been completed to the consumer with OneTrust’s CCPA templates and a secure messaging portal
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