Welcome to our video series, innovators in Privacy Tech! At our global user conference in London, PrivacyTECH, we interviewed the best and the brightest minds in the privacy industry for their insights on everything from the California Consumer Privacy Act (CCPA), the future of privacy, how to achieve sustainability in your privacy program and more.
Today we have Tom Lemon, Managing Director- Technology Consultant at Protiviti. Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Their consulting solutions span critical business problems in technology, business process, analytics, risk, compliance, transactions and internal audit.
The Value of Data Privacy
As Lemon notes, data privacy is part of the bigger picture. There’s a lot of value that businesses can gain out of the data that they hold; but we need to make sure that what we’re doing with that information is with the interests of our customers in mind; they’re allowing us to do that as part of the service that we’re providing to them. If we think about data governance generally, and value extraction from the data that we hold, alongside with data privacy obligations that we have to protect the data we hold on behalf of our customers, then there is a lot of additional value that can be gained.
“We’re at a stage now where DPO’s are often firefighting still and are delivering what might be deemed project deliverables; they have less time to actually step back from that and think about the assurance of how they’re managing data privacy as a whole.”
According to Lemon, we can use people like internal auditors within our organizations or other parties to continue to “kick the tires” on what it is that we’re doing so we can continue to improve, develop and sustain the investment that we’ve had by managing data privacy risk on an ongoing basis and extracting the value out of all the work that’s being done. Lemon’s advice for organizations is to think about the way that they’re operating assurance and use that to help them identify how they can continue to improve.