Pipefy is a maker of workflow management software that empowers managers to organize and control their activities in a single place, which allows everyone in the organization to automate and streamline any process on their own, without the need for programming skills. The platform allows teams such as Finance, HR, Customer Service, among others, to have more control over their operations, connecting departments, centralizing requests, and contributing to a better view of processes.
Founded in 2015, Pipefy is used in more than 215 countries by more than 3,000 customers, including leading companies such as Visa, IBM, Coca-Cola and Volvo, and many Brazilian companies such as Magalu, FIEC, Chiquinho Sorvetes, among others.
Cainã Gomez, Head of Governance, Risk and Compliance at Pipefy, explains that the company has chosen as a starting point the simplification and automation of numerous processes, including HR Requests, IT Requests, Expense Reimbursement, Maintenance Requests and more.
As a global company, Pipefy must comply with a variety of privacy regulations and security frameworks. According to Cainã, the Brazilian team was growing rapidly and it became evident that they needed a solution that could help them to structure the security deliveries and vendors administration.
“We always follow security and data protection best practices. And we urgently needed a strategic partner to help us quickly automate all privacy, security and data governance workflows,” said Cainã.
OneTrust was the first name that came to mind. As a global benchmark in implementing central and agile workflows through privacy, security, data governance, GRC, third-party risk, ethics and compliance, Pipefy sought out OneTrust to assist them in these challenges.
“We needed a complete solution, it wasn’t something we would develop internally. And at Pipefy we thought: if we can’t do it alone, we’re going to hire the best. We were well-served from start to finish. And we continue to be well served,” said Cainã.