The California Consumer Privacy Act (CCPA) introduces new rights for California residents – requiring companies that conduct business in the State of California to implement structural changes to their privacy programs. These new consumer rights, such as the right to access and delete personal information, have resulted in two critical challenges. First, organizations need a scalable and efficient way to process and respond to consumer requests to exercise their new rights to information and deletion. Second, organizations must maintain detailed, ongoing records for compliance.

How OneTrust Helps 

With OneTrust, your organization can simplify CCPA compliance by leveraging a customized suite of tools, each offering CCPA-specific functionality. By leveraging the OneTrust Consumer Rights Management tools, your organization can pinpoint what data you hold, how it is used, and what third parties have access to it, and automate the intake and fulfillment of consumer requests. The OneTrust platform directly addresses CCPA requirements relating to consumer rights and do not sell requests and sets organizations on the right trajectory for supporting a global privacy program.

OneTrust CCPA Consumer Rights Management 

The OneTrust Consumer Rights Management tool is equipped to streamline and automate the intake and fulfillment of requests for information, a new consumer right under the CCPA. OneTrust enables businesses to build a simple request intake form; centralize requests into a single queue; verify proof of residency via attachments; validate consumers’ identities; define automated workflows for fulfilling the request; communicate securely with consumers; and maintain proper records for compliance. Additionally, the Consumer Rights Management tool also enables consumers to opt out of the sale of their personal information, which is a new consumer right under the CCPA.

Under the CCPA, when a valid consumer request for information is submitted, an organization has 45 days to respond. The OneTrust Consumer Rights Management tool provides an efficient method for adhering to the 45-day response timeline and even offers a simple way to request a 90-day extension if necessary. Additionally, when leveraging the OneTrust Data Inventory and Mapping tool, you have greater visibility into the consumer data you possess and how it is used. This is vital when fulfilling a consumer request.

People around the world are taking advantage of new individual rights to request access to or deletion of their personal information. Global privacy laws include varying requirements to comply with when fulfilling these requests. OneTrust Consumer Rights Management tools help organizations manage these compliance variations while creating a systematic way to fulfill these requests in a timely and automated manner.

Regardless of the maturity of your privacy program, it’s never too soon to start planning for your CCPA readiness. OneTrust for CCPA is a full set of scalable solutions and services specifically designed to implement CCPA requirements and workflows to support a global privacy program.

For additional information, or to request a live OneTrust for CCPA software demo, visit or email [email protected]


Check out our CCPA blog series: