Incident Management that Follows Each Step of your Incident Response Plan


Respond quickly and confidently from the moment an incident occurs by means of thorough investigation and assessment in order to comply with obligatory notification requirements and monitor the efficacy of your response plan over time

INTAKE

Incident details must be collected quickly and accurately across different reporting channels

INVESTIGATE & ASSESS

Investigate incident to assess incident type, severity and affected subjects

NOTIFY

Requirements to notify are established by data protection authorities

IMPROVE

Continuous improvement of an incident response plan is needed to mitigate risk of future incidents

How OneTrust Helps


Centralize the Intake of Incidents Across Multiple Reporting Channels into a Single Register

  • Develop customizable web forms to allow self-service incident reporting to internal or external websites
  • Make use of OneTrust’s out-of-the-box integrations to your existing SIEM/DLP, email provider, and ITSM tools
  • Allow business administrators to add incidents and capture key incident metrics up-front
  • Enable role-based access to a single record of incidents across your organizations

Streamline Investigation and Assessment of Incidents with Configurable Workflows Based on Incident Details

  • Simplify investigation with all activity, history, subtasks and supporting documentation all in a single record
  • Build workflows to trigger emails, tasks and assessments with predefined deadlines and assignees
  • Select impacted jurisdictions and dynamically generate multi-jurisdictional assessments to be completed at any point during the investigation phase
  • Leverage the power of OneTrust DataGuidance to receive notification guidance based on differing jurisdictional requirements

Take Action on Tailored Response Guidance to Demonstrate Compliance with Breach Notification Laws

  • Choose to accept notification guidance and automatically create tasks to perform notification steps
  • Utilize a single document repository to access a consolidated gallery of pre-built notification templates
  • Publish jurisdictional assessments as PDFs to capture incident details needed for regulator reporting

Optimize your Incident Response Program with Root Cause Analysis and Transactional Audit Trails

  • Track incident program KPI’s across an entire organization and track decision history around an incident with full audit trails
  • Mitigate incident risks by linking to associated assets or vendors and judge effectiveness of current controls
  • Trigger root-cause analysis assessments to determine why the incident occurred and trigger reminders to review active workflows
  • Drill into incident workflows to make modifications and update tasks that failed to add proper value

Why OneTrust Incident Management?

Respond Your Way

Bring your own incident response plan or start from standardized templates for ISO, NIST< HIPAA, and more

Never Miss an Incident

Centralize incidents across all detection & reporting channels into a single source of truth

Get Automated Guidance

Leverage notification guidance from DataGuidance research across 300+ global jurisdictions

Unite Incident Response Teams

Flexible workflows, tasks, and groups help you streamline privacy, security, and legal requirements in a single tool

Leverage the OneTrust Platform

Leverage your existing PIAs & data map to understand incident scope & track downstream risk mitigation

White Paper

OneTrust Incident and Breach Response Toolkit

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Blog

Incident & Breach Management - How Can Software Help?

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Analyst Report

On the Radar: OneTrust Provides GDPR-aligned incident and breach management

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White Paper

How OneTrust Helps: Information Security

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