OneTrust Consumer & Data Subject Rights Management

Responding to consumer rights requests is a time-consuming process full of manual tasks, making it a challenge to respond to regulatory requirements and the need to detect exactly where consumer data exists, in order to access, port, delete it, or comply with CCPA opt-outs. As data models become more complex and consumers continue to exercise their data privacy rights, fulfilling these tasks manually is no longer a scalable solution for any organization.

Automate the Consumer and Data Subject Rights Request Lifecycle from Intake to Fulfillment

The Consumer and Data Subject Rights Management solution enables organizations to automate task delegation throughout the fulfillment process, validate identities, streamline the update, collection, and deletion of data, offer a secure two-way communication portal, and maintain adequate records of communication to demonstrate compliance. By leveraging intake templates and automated workflows, businesses are able to dynamically triage requests, ensure fulfillment accuracy, and improve response times with the ability to scale their program when an influx of requests is received.

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Automate Request Intake & Fulfillment

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Validate Identity & Triage Requests

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Communicate Via Secure Messaging Portal

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Maintain Records & Generate Reports

Utilize Dynamic Web Forms

Streamline the Intake Process by Utilizing Templates and Customizable Intake Web Forms

  • Leverage research-backed CCPA and GDPR request intake templates to validate data subject’s location
  • Customize or create unique request intake forms and embed directly on websites or other online properties
  • Enable consumer and data subjects to select their language preference from over 100 languages
  • Utilize information collected on dynamic intake forms to route request and kick-off fulfillment process
  • Track requests and limit requests to two per 12-month period in accordance with the CCPA
CCPA Toll-Free Number

Meet CCPA Toll-Free Compliance

Automate & Comply with the CCPA’s Toll-Free Requirements

  • Utilize a fully customizable greeting in-line with company messaging and regulatory requirements
  • Build automated back-end workflows to efficiently automate, process, and respond to requests
  • Integrate fully with OneTrust Consumer Rights Management, Opt-Out of Sale, and Target Data Discovery solutions

Validate Identity & Triage Requests

Simplify the Identity Verification Process to Validate Requests

  • Enable consumers to attach evidence when submitting a request to verify their identity and proof of residency
  • Leverage various identity validation approaches, including email, phone, login portals or security questions
  • Verify identity to auto-detect duplicate and repetitive requests and auto-expire unverified requests
  • Integrate with customer databases and identity validation technologies, for example, Experian and LexisNexis

Automate Request Intake & Fulfillment with Multiple Integration Approaches

Leverage Targeted Data Discovery™ Technology to Fully Automate the Intake and Fulfillment of Consumer Rights Requests

  • Automate each manual step used to process consumer rights and opt-out of sale requests with the right exception rules to flag outliers 
  • Support all data classifications including structured, unstructured, on-premise, cloud, and email 
  • Discover and sync IT system inventories from CRMs, Marketing Automation, CASBs, CMDBs, and Identity as a Service tools
  • Leverage multiple integration approaches including pre-built plugins, easy integration with custom apps and homegrown systems, or abstraction using application gateways
  • Create manual review and redaction steps that can be inserted prior to responding directly to a data access, portability, or deletion request 

Leverage Workflows & Integrations for Faster Fulfillment

Utilize Automated Workflows to Streamline Fulfillment and Auto-Assign Tasks

  • Auto-assign tasks to business owners to streamline fulfillment and promote accountability across the organization
  • Add sub-tasks into workflow and notify stakeholders of responsibilities via email or ticketing system
  • Leverage default CCPA and GDPR-specific workflows to adhere to the unique response timeframes
  • Integrate with existing ticketing and ITSM tools like ServiceNow or BMC Remedy to identify, track, and fulfill requests sent to IT teams

Generate Reports & Maintain Records for Compliance

Maintain Records of Communication and Generate Dashboards for Program Benchmarking

  • Communicate with consumers and data subjects via a secure messaging portal
  • View analytics dashboards to identify areas of improvement including cost-per-request calculations
  • View, edit, and export executive dashboards and reports for internal and external review and benchmarking

Why OneTrust Consumer & Data Subject Rights Management?

Most Widely Used

The world's most widely used solution, processing hundreds of thousands of requests

Insightful Metrics

Break down request costs and trends for clear value and internal ROI metrics

Rapid Deployment

Get up and running with same day fast track implementation and custom resources

Multilingual Product

Over 100 languages available translated by OneTrust's in-house, privacy-trained localization team

Deep Regulatory Guidance

Powered by OneTrust DataGuidance privacy and security regulatory research platform

Flexible & Scalable

Fully scalable solution with deployment flexibility in cloud, or on-premises with the ability to migrate

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