Press Release

OneTrust Introduces Government Records Request Automation for FOIA & Public Records Requests

Automate request intake, task and workflow management, data discovery, redaction, and reporting to streamline request response

July 21, 2021

Today OneTrust, the #1 fastest-growing company on the Inc. 500 and category-defining enterprise platform to operationalize trust, announced availability of the OneTrust  Government Records Request Automation solution. This technology helps government entities automate the records request process from request intake, to data discovery and redaction, through the delivery of information securely to the requester.

OneTrust’s Government Records Request Automation solution brings critical automation elements like AI-driven data discovery and classification, automated data redaction, and a secure communication portal into a single solution that supports the US Federal Freedom of Information Act (FOIA) and Privacy Act as well as State and Local Public Records Requests (PRR).

Government agencies are subject to more open records requests now than ever before, and at the same time, individuals are becoming increasingly aware of their rights to request information. As a result, government agencies are looking to modernize their workflows and provide quicker, less resource intensive responses that in turn create trust and transparency with constituents.

With OneTrust Government Records Request Automation, government entities can dynamically triage records requests, create a more secure and accurate fulfillment process, and improve response times. The technology brings together OneTrust’s AI-driven data discovery, intake templates, automated workflows, and data redaction to give agencies the ability to scale their program when an influx of requests are received. The solution also offers a secure two-way communication portal and maintains a full audit trail of communications to demonstrate compliance.

OneTrust’s Government Records Request Automation solution helps government organizations to:

  • Prepare for records requests by automatically discovering, classifying, and indexing information across structured and unstructured data sources
  • Streamline the intake of requests across websites and digital properties
  • Automate workflows and tasks to speed up the fulfillment process
  • Save time and cost by automatically scanning & redacting data in-scope of the request
  • Simply and securely communicate with the requester through a secure messaging portal
  • Report and benchmark for internal and external reviews with executive dashboards

OneTrust’s solution helps government agencies modernize their records response processes and provide cost savings to their organization, therefore building transparency and trust with taxpayers and constituents.

“OneTrust’s technology enables government agencies to transform records requests from a burdensome administrative task into an opportunity to build trust with the public and employees,” said Blake Brannon, Chief Strategy Officer, OneTrust. “We’re proud to work together with our government customers and build workflows that triage and speed up time to respond to requests, all while maintaining privacy and redacting confidential information.”

To learn more, register for the webinar or visit


OneTrust’s Government Records Request Automation solution is available today.

OneTrust and OneTrust’s Government Records Request Automation solution are registered trademarks or trademarks of OneTrust LLC or its subsidiaries in the United States and other jurisdictions.


About OneTrust

OneTrust is the #1 fastest-growing company on Inc. 500 and the category-defining enterprise platform to operationalize trust. More than 10,000 customers, including half of the Fortune Global 500, use OneTrust to make trust a competitive differentiator, implementing central agile workflows across privacy, security, data governance, GRC, third-party risk, ethics and compliance, and ESG programs.

The OneTrust platform is backed by 150 patents and powered by the OneTrust Athena™ AI and robotic automation engine, and capabilities include:

  • OneTrust Privacy - Privacy Management Software
  • OneTrust DataDiscovery™ - AI-Powered Discovery and Classification
  • OneTrust DataGovernance™ - Data Intelligence Software
  • OneTrust Vendorpedia™ - Third-Party Risk Exchange
  • OneTrust GRC - Integrated Risk Management Software
  • OneTrust Ethics - Ethics and Compliance Software
  • OneTrust PreferenceChoice™ - Consent and Preference Management Software
  • OneTrust ESG – Environmental, Social & Governance Software

OneTrust has raised a total of $920 million in funding at a $5.3 billion valuation from Insight Partners, Coatue, TCV, SoftBank Vision Fund 2, and Franklin Templeton. OneTrust’s fast-growing team of 2,000 employees is co-headquartered in Atlanta and London with additional offices in Bangalore, Melbourne, Denver, Seattle, San Francisco, New York, São Paulo, Munich, Paris, Hong Kong, and Bangkok.

To learn more, visit or connect on LinkedInTwitter, and YouTube.

You may also like


Privacy Management

Managing data transfers within the UK & EU

Join our experts as we discuss ways to effectively manage data transfers between the UK & EU while staying compliant with the latest privacy regulations.

October 31, 2023

Learn more


Privacy Management

Embedding privacy by design to enforce responsible use of data

In this webinar, we explore the latest in Privacy by Design standards and how to effectively manage the balance between Privacy and Data Governance.

October 18, 2023

Learn more


Privacy Management

October Privacy & Data Governance Cloud demo webinar

See how OneTrust's Privacy & Data Governance Cloud operationalizes regulatory compliance and helps ensure privacy and responsible data use.

October 11, 2023

Learn more