Herman Miller Case Study
Fast Facts
Customer Name
Herman Miller
Size
Enterprise
Industry
- Manufacturing & Industrial
Region
- Global
Key Regulations
- CCPA
- GDPR
- CASL
Products
- Universal Consent and Preference Management
How Herman Miller Makes Their Customer-Centric Privacy Program a Competitive Differentiator with OneTrust PreferenceChoice
Herman Miller is a globally recognized and publicly traded provider of furnishings and related technologies and services. Since its inception in 1905, the global design leader has evolved into Herman Miller Group, a family of brands including Design Within Reach, Geiger, and Maharam that collectively offer a variety of products for environments where people live, learn, work, and heal.
Oftentimes, privacy laws seem counter-intuitive to what marketers are trying to accomplish. Yet, if we look at our marketing initiatives as a way to build trust, then we win as a company. By providing transparency and choice around consent and preferences, Herman Miller not only stands out from the crowd as a marketing engine, but as a global enterprise in today’s shifting regulatory landscape.Dustin VerBeekSenior Digital Marketing Strategist
To make this statement a reality, Herman Miller selected OneTrust PreferenceChoice to manage consent and preferences across all brands globally. The team integrated PreferenceChoice technology with its existing marketing stack—Salesforce, Pardot, and Adobe Experience Manager—to create user-centric privacy experiences that are on-brand, compliant, and trustworthy.
Read the full case study on PreferenceChoice.com.