A Dutch-based cosmetics company prides itself on bringing luxury to everyday routines, and beyond that, their philosophy extends to living well and sustainably. Their privacy program is no exception, with the help of Deloitte, they underwent a complete overhaul of their privacy organization to ensure they were operating efficiently and could best manage the personal data they process.
Deloitte initially worked with the luxury cosmetics company to support a privacy review on the current privacy organization, and sought to remediate the gaps found and create a more bespoke and functional privacy organization. After this process, the luxury cosmetics company decided they needed a privacy management tool that could more closely meet their needs. Koon-Sang Tsang, Manager Privacy and Data Protection at Deloitte, was part of the team that helped identify OneTrust as the ideal solution.
“After the initial privacy review the luxury cosmetics company noted that their existing privacy management tool wasn’t providing the right kind of functionality and flexibility, so we helped them identify OneTrust as the next step for their privacy organization to automate and maintain the most urgent privacy operational processes,” said Koon-Sang.
Needing a privacy organization cleanse
The luxury cosmetics company found their previous privacy management tool to be too rigid, and did not allow for sufficient customization and insights that would help them ensure their customer’s personal data is handled with care.
“The luxury cosmetics company needed a tool that would grow with their organization, and OneTrust’s customization would allow for that kind of future-proofing,” said Koon-Sang.
With Deloitte’s support, the cosmetics company carried out a company-wide privacy review to get a clear picture of where they needed to improve their privacy organization to ensure they were GDPR compliant. The privacy review helped highlighting where the privacy team wanted additional functionality from their privacy management tool.
