The Natural History Museum is one of the world’s most well-known museums. Internationally recognized as a center of excellence for scientific research and public engagement, the museum is one of the UK’s most popular visitor attractions.
The Information Management team of three is led by Data Protection Officer Esme Chapman, whose overall vision for the privacy program was to have a centralized solution to harmonize the breadth of departments that comprise the Natural History Museum.
The Natural History Museum’s operations encompass an extensive range of activities including scientific research, public engagement, education programs, and marketing. Processes and teams were often siloed, and the culture of privacy varied across the different areas. At times GDPR compliance felt like a mammoth task. To streamline compliance operations and develop a more consistent and engaged approach to privacy, the Natural History Museum needed a customizable, user-friendly solution to bring together all areas of their privacy program.
Richard Hinton, Head of TS and Enterprise Architecture Planning at the Natural History Museum shared that the increased activities, including GDPR compliance, demonstrated a need for a tool to support their privacy program. “We needed to move away from spreadsheets and introduce a more accessible and user-friendly means of managing our data processing activities,” said Richard.
With such a diverse range of operations all sitting under the Natural History Museum’s logo, one person alone cannot manage data protection for everyone, rather individuals need to be empowered to engage with their data protection responsibilities actively. OneTrust provided a centralized point of access for crucial data protection tasks, including record-keeping and assessments. The centralized hub meant that Esme could more easily navigate through their processes and track progress more readily.