Serco Plc is an FTSE 250 company and international provider of public services to governments throughout the UK & Europe. With many contracts across the region, Serco operates across the defense, justice and immigration, transport, health and citizen services sectors, making them responsible for transforming the delivery of vital services on behalf of governments and other public sector organisations.
From making patients feel comfortable while in hospital, teaching prisoners valuable life skills, ensuring trains run on time, improving road safety and maintaining essential services for government defense, Serco is making a difference for thousands of people who use its services.
Serco understands their end users have a heightened sense of vulnerability and the company holds a large amount of sensitive data, so ongoing privacy operations are essential to mitigating risk for the business, as well as its customers, vendors, and employees.
To operationalise their privacy operations, Serco’s Julie Varcoe-Cocks, Head of Ethics, Regulatory and Compliance and DPO worked to enhance their privacy program.