EOLO believes that the customer should be kept at the center of operations, and the aim to improve the quality of life and value brought to organizations through a reliable connection.
“Privacy is fundamental for EOLO because we manage a large volume of personal data, I refer both to the personal data of customers, installers and partners, and to the traffic data of customers who use our network. Our customers expect to put their data in good hands,” said Daniele Bianchi, Data Protection Officer at EOLO.
“From the beginning, we have always tried to distinguish ourselves from other traditional operators, building a close relationship with our customers by creating a brand that respects privacy. Data breaches and security problems have a greater impact on a new brand, therefore being compliant with the GDPR is also a way to protect and strengthen the brand itself.“
A globally connected solution for EOLO’s privacy program
When tackling the GDPR, EOLO needed a tool that could match the breadth of a large privacy program. “The advantage of OneTrust is to have a tool that, with its numerous modules, constitutes a large part of the privacy system,” said Daniele.
EOLO was looking for a scalable, global technology, that could allow the organization’s program capabilities to grow rapidly. After evaluating different software, OneTrust was the top choice for several reasons.
“The decision to choose OneTrust was determined by a key capability: the ability to use questionnaires in multiple departments, thereby demonstrating accountability and adherence to the Privacy by Design principle,” explained Daniele.
EOLO’s privacy structure includes a Privacy Officer within the legal department and the appointment of 15 privacy champions. This was easy to implement with OneTrust thanks to the ability to be able to create different roles and user groups that perfectly align with the complexity and needs of a sophisticated company like EOLO.
OneTrust’s international structure was also a key factor in EOLO’s decision to invest in their technology. Even though EOLO currently operates in Italy, having a global vision was considered advantageous. In his role as DPO, Daniele finds the OneTrust DataGuidance module a great resource for his regulatory research and keeping on top of global developments.
Answering the call to compliance with OneTrust
EOLO is a dynamic organization and is constantly looking for new ways to implement its privacy system. They have improved their work towards GDPR compliance by using numerous OneTrust modules to create the most complete privacy system possible. EOLO uses Assessment Automation for their PIAs and DPIAs, which allow an effective collaboration between the privacy team and the various stakeholders and a more complete and structured risk assessment.